INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. What is The Grafftee

The Grafftee is an online store dedicated to offering trendy, stylish clothing for everyone. We specialize in fashionable apparel that blends comfort, affordability, and individuality—helping you express your unique style effortlessly.

How can I place an order?

To place an order, simply browse our collection, select the items you want to buy, and add them to your cart. Once you’re ready, proceed to checkout, enter your details, and complete the payment. Your order will be processed within 2-3 business days.

Do you ship internationally?

Currently, we only ship within India. However, we may offer international shipping in the future, so stay tuned for updates.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your order on the courier’s website.

How long does delivery take?
  • Standard Shipping: 5-7 business days within India.

  • Express Shipping: 2-3 business days.

  • Delivery times may vary depending on your location and courier service.

Can I cancel my order?

You can cancel your order within 6 hours of placing it. After the order has been processed or shipped, cancellations will not be accepted.

Can I return or exchange my items?

Yes, we accept returns within 7 days of receiving your order. Please refer to our Return and Refund Policy for details on how to initiate a return or exchange.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us at grafftee01@gmail.com within 48 hours of receiving your order. We will assist you in resolving the issue either by sending a replacement or offering a refund.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    We’d Love to Hear From You

    Have a question, feedback, or need help with your order? Our team is here to assist you! Whether it’s about sizing, shipping, or anything else — don’t hesitate to reach out.

    📍 Store Address:
    Kolkata

    📧 Email:
    grafftee01@gmail.com

    📞 Phone:
    +91 74496 29789

    🕒 Working Hours:
    Monday – Saturday | 10:00 AM – 7:00 PM
    (Sundays Closed)

    Or simply fill out the form below and we’ll get back to you as soon as possible.