📑 Privacy Policy

Effective Date: 28th April 2025

Welcome to The Grafftee (“Company”, “we”, “our”, “us”).
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit or make a purchase from www.thegrafftee.com (“Site”).

1. Information We Collect

We may collect the following types of information when you interact with our Site:

Personal Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely)

Non-Personal Information

  • IP address

  • Browser type and device details

  • Pages visited and time spent on the site

  • General browsing behavior

2. How We Use Your Information

We use the information we collect for purposes such as:

  • Processing, managing, and delivering your orders

  • Improving the user experience and website performance

  • Sending order updates, promotional offers, and important notifications

  • Ensuring website safety, fraud prevention, and security

  • Complying with legal and regulatory requirements

3. Sharing Your Information

We do not sell or trade your personal information.
We may share data only in the following circumstances:

  • Trusted Service Providers: Such as delivery partners, payment gateways, and technical support teams who help us operate our business

  • Legal Compliance: When required by law or government authorities

  • Protection of Rights: To enforce our Terms & Conditions or protect our customers and brand

All third parties are required to protect your data and use it only for the intended purpose.

4. Cookies & Tracking Technologies

We use cookies to:

  • Improve your browsing experience

  • Remember your preferences

  • Process items in your shopping cart

  • Analyze site traffic and performance

You can disable cookies through your browser, but some features of the Site may not function as expected.

5. Data Security

We maintain strict security measures to safeguard your personal information:

  • SSL (Secure Socket Layer) encryption

  • Secure payment processing through trusted gateways

  • No storage of sensitive payment details on our servers

  • Regular monitoring to protect against unauthorized access

6. Your Rights

You have the right to:

  • Access the personal information we hold

  • Request corrections to inaccurate or incomplete data

  • Request deletion of your personal information (subject to legal requirements)

To exercise these rights, contact us at grafftee01@gmail.com.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.
Your continued use of the Site indicates acceptance of the revised policy.

8. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, you can contact us:

📧 Email: grafftee01@gmail.com
📞 Phone: +91 7449629789
🏢 Address: Kolkata, India