📑 Privacy Policy

Privacy Policy
Effective Date: 28th April 2025

Welcome to The Grafftee (“Company”, “we”, “our”, “us”)!
Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit and use our website www.thegrafftee.com (the “Site”).

1. Information We Collect

We may collect the following types of information when you use our site:

Personal Information: Name, email address, phone number, billing address, shipping address, and payment information.
Non-Personal Information: Browser type, device information, IP address, and browsing behavior on our site.

2. How We Use Your Information

We use the information collected for purposes such as:

To process and deliver your orders.
To improve our website and services.
To communicate with you about your orders, products, services, and promotional offers.
To prevent fraud and maintain website security.
To comply with legal obligations.

3. Sharing Your Information

We respect your privacy. We do not sell, rent, trade, or share your personal information with third parties except in the following cases:

Service Providers (such as courier companies and payment processors) who assist us in delivering our services.
Compliance with applicable laws and regulations.
Protection of our rights and enforcement of our Terms and Conditions.

4. Cookies

We use “cookies” to improve your browsing experience on our website. Cookies help us remember and process the items in your shopping cart and understand and save your preferences for future visits.

You can choose to turn off all cookies via your browser settings, but some features of the site may not function properly.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information:

Secure server software (SSL) encrypts all information you input.
Payment information is processed securely through our payment gateway and is not stored on our servers.

6. Your Rights

You have the right to:

Access the personal information we hold about you.
Request correction of incorrect or incomplete information.
Request deletion of your personal information, subject to our legal obligations.

To exercise any of these rights, please contact us at grafftee01@gmail.com.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website after any changes indicates your acceptance of the updated policy.