📑 Refund and Return Policy

Refund and Return Policy
Effective Date: 28th April 2025

At The Grafftee, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, here is our Refund and Return Policy.

1. Return Policy

  • We accept returns within 7 days of receiving your order.

  • To initiate a return, please email us at grafftee01@gmail.com or call us at +91 7449629789 with your Order ID.

  • The product must be unused, unwashed, and in its original condition with tags intact.

  • The return will not be accepted for customized or personalized items, sale items, or gift cards.

2. Refund Policy

  • Once we receive the returned product, it will be inspected for condition.

  • If the return is approved, a full refund will be processed to your original payment method within 7-10 business days.

  • Shipping charges are non-refundable.

  • If the product is damaged or defective upon receipt, you are eligible for a full refund or exchange.

3. Exchange Policy

  • We offer exchanges if the product you received is damaged, defective, or if you received the wrong item.

  • To exchange your product, please contact us within 7 days from the date of receipt.

  • Exchange is subject to product availability. If the product is out of stock, you may choose to receive a refund instead.

4. Non-Returnable Items

  • Customized or personalized items.

  • Sale or clearance items.

  • Gift cards.

5. How to Return or Exchange an Item

  • Email us at grafftee01@gmail.com or call us at +91 7449629789 with your Order ID.

  • We will provide you with return instructions.

  • Pack the item securely in its original packaging and send it to the return address we provide.

6. Contact Us

For any queries related to refunds, returns, or exchanges, please contact us:

📧 Email: grafftee01@gmail.com
📞 Phone: +91 7449629789
🏢 Address: Kolkata