📑 Terms and Conditions

Terms and Conditions
Effective Date: 28th April 2025

Welcome to The Grafftee! These Terms and Conditions govern your use of our website www.thegrafftee.com and your purchase of products from our site. By using our site, you agree to comply with and be bound by these Terms and Conditions.

1. General Information

  • These Terms and Conditions apply to all users of the website, including but not limited to browsers, vendors, customers, merchants, and content contributors.

  • By accessing or using the website, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms, do not use the website.

2. Account Registration

  • You may need to create an account to purchase products or access certain services on our website. You agree to provide accurate and complete information during the registration process.

  • You are responsible for maintaining the confidentiality of your account information, including your password. You agree to notify us immediately of any unauthorized use of your account.

3. Product Information and Pricing

  • We make every effort to display accurate product information, including prices, availability, and product descriptions. However, errors may occur, and we reserve the right to correct any inaccuracies or omissions at any time without prior notice.

  • All prices on the website are listed in INR (Indian Rupees). Shipping and taxes may apply depending on your location.

4. Order Acceptance and Cancellations

  • By placing an order, you are offering to purchase the product under these Terms and Conditions. We reserve the right to accept or reject your order for any reason.

  • Orders can be canceled within 6 hours of placing the order. After the order has been processed or shipped, cancellations will not be accepted.

5. Payment and Billing Information

  • Payment must be made through the payment methods provided on our website. We use secure payment gateways to ensure the protection of your payment information.

  • You agree to provide accurate billing information, including your name, address, and payment details.

6. Shipping and Delivery

  • We aim to process and ship orders within 2-3 business days. Delivery times may vary depending on your location.

  • Shipping charges will be calculated at checkout and may vary based on the delivery address and size/weight of the order.

7. Return and Refund Policy

  • Our Return and Refund Policy is available on our website and applies to all purchases made on our site. Please refer to it for details on how to return or exchange products.

  • Any refund will be processed to the original payment method within 7-10 business days.

8. Privacy Policy

  • Your use of our website is also governed by our Privacy Policy, which can be found on the website. Please read it to understand how we collect, use, and protect your personal data.

9. Intellectual Property

  • All content on the website, including but not limited to text, graphics, images, logos, and software, is the property of The Grafftee and is protected by copyright and intellectual property laws.

  • You may not use, reproduce, or distribute any content from the website without our express written permission.

10. Prohibited Activities

You agree not to:

  • Use the website for any illegal or unauthorized purpose.

  • Violate any applicable laws, including intellectual property laws.

  • Interfere with the operation of the website or the security of the site.

11. Limitation of Liability

  • The Grafftee shall not be held liable for any damages, losses, or expenses arising from your use of the website, including but not limited to product defects, errors, or interruptions.

  • In no event shall our liability exceed the total amount paid for the product.

12. Indemnification

You agree to indemnify and hold harmless The Grafftee, its affiliates, and its employees from any claims, losses, or damages arising out of your use of the website or violation of these Terms and Conditions.

13. Changes to Terms and Conditions

We reserve the right to update or change these Terms and Conditions at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the website after such changes indicates your acceptance of the new terms.

14. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal.

15. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

📧 Email: grafftee01@gmail.com
📞 Phone: +91 7449629789
🏢 Address: Kolkata