📑 Terms and Conditions

Effective Date: 28th April 2025

Welcome to The Grafftee (“Company”, “we”, “our”, “us”). These Terms and Conditions govern your access to and use of our website www.thegrafftee.com (“Site”), as well as your purchase of any products listed on the Site. By using our Site, you agree to these Terms. If you do not agree, please discontinue using the Site immediately.

1. General Information

These Terms apply to all users of the website, including browsers, customers, vendors, merchants, and contributors of content.

By accessing or using any part of the Site, you agree to comply with these Terms and Conditions. If you do not accept these Terms, you must not use this Site.

2. Account Registration

To access certain features or make purchases, you may be required to create an account.
You agree to:

  • Provide accurate, complete, and updated information

  • Maintain the confidentiality of your account and password

  • Notify us immediately of any unauthorized use of your account

We are not responsible for any loss arising from unauthorized account activity.

3. Product Information & Pricing

We strive to ensure that all product information—including descriptions, pricing, and availability—is accurate and up to date. However, errors may occur.

We reserve the right to:

  • Correct any errors or inaccuracies

  • Update product information

  • Change pricing or availability without prior notice

All prices are listed in INR (Indian Rupees).
Shipping charges and taxes may apply depending on your delivery address.

4. Order Acceptance & Cancellation

Placing an order on our Site constitutes an offer to purchase. We reserve the right to:

  • Accept or reject your order

  • Cancel an order due to stock issues, errors, or suspected fraud

Order Cancellation Window:
You may cancel an order within 6 hours of placing it.
Once processed or shipped, orders cannot be canceled.

5. Payment & Billing Information

Payments must be made through the methods available on our website.
You agree to provide valid and accurate payment details.

We use secure payment gateways to process payments.
We do not store sensitive payment information on our servers.

6. Shipping & Delivery

We typically process and ship orders within 2–3 business days.
Delivery times depend on your location and courier availability.

Shipping fees are calculated at checkout based on:

  • Delivery address

  • Package weight

  • Courier service

7. Return & Refund Policy

Our Return & Refund Policy applies to all purchases.
Please refer to the policy page for detailed instructions on:

  • Eligibility

  • Return time windows

  • Refund timelines

  • Exchange options

Refunds are processed to the original payment method within 7–10 business days.

8. Privacy Policy

Your use of the Site is governed by our Privacy Policy.
Please review it to understand how we collect, use, and protect your personal data.

9. Intellectual Property Rights

All content on this Site—including text, images, graphics, logos, designs, and software—is the property of The Grafftee, protected under copyright and intellectual property laws.

You may not copy, reproduce, modify, distribute, or use our content without written permission.

10. Prohibited Activities

You agree not to:

  • Use the Site for illegal or fraudulent purposes

  • Upload harmful or malicious content

  • Violate copyright or intellectual property rights

  • Interfere with the Site’s security or performance

  • Attempt unauthorized access to our systems

11. Limitation of Liability

The Grafftee shall not be liable for any:

  • Direct, indirect, incidental, or consequential damages

  • Losses caused by product misuse, website errors, delays, or interruptions

Our total liability, under any circumstance, shall not exceed the amount paid for the product purchased.

12. Indemnification

You agree to indemnify, defend, and hold harmless The Grafftee, its team, partners, and affiliates from any claims or losses arising from:

  • Your use of the Site

  • Violation of these Terms

  • Infringement of third-party rights

13. Changes to Terms & Conditions

We may update or modify these Terms at any time.
Changes will take effect immediately upon posting on this page.
Your continued use of the Site signifies acceptance of the updated Terms.

14. Governing Law

These Terms shall be governed by the laws of India.
Any disputes will be subject to the exclusive jurisdiction of courts in Kolkata, West Bengal.

15. Contact Us

For questions, concerns, or legal inquiries, contact us:

📧 Email: grafftee01@gmail.com
📞 Phone: +91 7449629789
🏢 Address: Kolkata, India